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FAQ

Arrivals and Transfers

+How do I organize a transfer to and from the hotel?
+Who will meet me at the airport when I arrive into Jaisalmer?

Food & Beverages

+I am health concious and restrict myself to healthier foods. Will you be able to serve these during my stay?
+Do you organise any special meal experiences?
+I have dietary requirements related to allergies, will you be able to cater to these?

Hotel

+Do you have a salon at the hotel?
+Where is your hotel located?
+Is the Hotel friendly to differently abled or wheelchair-bound guests? Are wheelchairs available at the resort if required?
+Do you have a pool?
+Do you allow smoking at the hotel?
+Do you allow pets?
+Do you have a doctor at the hotel?
+Do you offer accommodation for drivers / domestic help?
+Do you have any boutique / sovenir shops at the hotel?
+What are the recreational activities available at the hotel?
+Is there any mandatory meal supplement on Christmas & New Year? What does it include?
+Is there a business centre available at your hotel? Do you have wi-fi connectivity. Could you share the speed and the charges?

Rooms

+Can I smoke in my room / suite?
+Are there rooms for differently abled in the hotel?
+Do your rooms have a private pool?
+Can the twin beds be joined to make a king bed?
+Can extra beds / extra mattress be placed in any category?
+Is the spa/restaurant/pool open to non-resident guests?
+What is a plunge pool?
+What is the size and depth of the outdoor pool plunge pool and is it temperature controlled?
+Do the rooms or suites or havelis have a pantry?
+Do we have Hollywood twin/ twin setup in any of the room category?

Experiences

+We are an extended family can we book two rooms close to each other?
+I want to organize something special for my loved one – can you help?
+Do you arrange a complimentary cake for a special occasion? Can a bouquet be arranged as well? Will it be complimentary or on a chargeable basis?
+If I want a specific room number, can you guarantee it?
+Can I get married at Suryagarh? Is there a wedding catalog available?
+I am celebrating my birthday / honeymoon etc, is the hotel providing any complimentary turndown service?
+How big is the Suryagarh premises?
+Do you have any activities for kids at Suryagarh?

Destination

+Can we play loud music till late night?
+What is the best way to reach Jaisalmer?
+Are there any direct flights to Jaisalmer?
+I am planning my visit around mid-October, however, unable to find direct flights?
+Can you help me with the flight timings?
+What is the best time to visit Jaisalmer?
+What all activities can we do while in Jaisalmer?
+Could you suggest some stores where we can buy souvenirs and artefacts?
+How many days are sufficient to explore Jaisalmer?
+What is Jaisalmer famous for?
+How far is your hotel from the border?
+Is it possible for me to visit the border?

Find sanctuary and song in extraordinary lands.

faq — suryagarh