
FAQ
Arrivals and Transfers
How do I organize a transfer to and from the hotel?
Who will meet me at the airport when I arrive into Jaisalmer?
Food & Beverages
I am health concious and restrict myself to healthier foods. Will you be able to serve these during my stay?
Do you organise any special meal experiences?
I have dietary requirements related to allergies, will you be able to cater to these?
Hotel
Do you have a salon at the hotel?
Where is your hotel located?
Is the Hotel friendly to differently abled or wheelchair-bound guests? Are wheelchairs available at the resort if required?
Do you have a pool?
Do you allow smoking at the hotel?
Do you allow pets?
Do you have a doctor at the hotel?
Do you offer accommodation for drivers / domestic help?
Do you have any boutique / sovenir shops at the hotel?
What are the recreational activities available at the hotel?
Is there any mandatory meal supplement on Christmas & New Year? What does it include?
Is there a business centre available at your hotel? Do you have wi-fi connectivity. Could you share the speed and the charges?
Rooms
Can I smoke in my room / suite?
Are there rooms for differently abled in the hotel?
Do your rooms have a private pool?
Can the twin beds be joined to make a king bed?
Can extra beds / extra mattress be placed in any category?
Is the spa/restaurant/pool open to non-resident guests?
What is a plunge pool?
What is the size and depth of the outdoor pool plunge pool and is it temperature controlled?
Do the rooms or suites or havelis have a pantry?
Do we have Hollywood twin/ twin setup in any of the room category?
Experiences
We are an extended family can we book two rooms close to each other?
I want to organize something special for my loved one – can you help?
Do you arrange a complimentary cake for a special occasion? Can a bouquet be arranged as well? Will it be complimentary or on a chargeable basis?
If I want a specific room number, can you guarantee it?
Can I get married at Suryagarh? Is there a wedding catalog available?
I am celebrating my birthday / honeymoon etc, is the hotel providing any complimentary turndown service?
How big is the Suryagarh premises?
Do you have any activities for kids at Suryagarh?
Destination
Can we play loud music till late night?
What is the best way to reach Jaisalmer?
Are there any direct flights to Jaisalmer?
I am planning my visit around mid-October, however, unable to find direct flights?
Can you help me with the flight timings?
What is the best time to visit Jaisalmer?
What all activities can we do while in Jaisalmer?
Could you suggest some stores where we can buy souvenirs and artefacts?
How many days are sufficient to explore Jaisalmer?
What is Jaisalmer famous for?
How far is your hotel from the border?
Is it possible for me to visit the border?