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Suryagarh respects your privacy and are committed to protecting your Personal Information (as defined below). This privacy policy outlines how we collect, use, share, and protect your Personal Information when you visit our website or use any of our services (“Privacy Policy”).
When you use any of our services, you understand and acknowledge that we process your Personal Information as described in this Privacy Policy and you agree to the terms outlined in this Privacy Policy. Our services include use of any of our online services (such as website and social media) and offline services (such as property stay/visit and offline interactions) (collectively, “Services”).
We are dedicated to ensuring that your privacy is protected, and we adhere to all relevant data protection laws and regulations.
Information We Collect
We collect Personal Information to provide and improve our Services to you. The Personal Information is collected in accordance with the law. Personal Information is the information that may identify you as an individual or relate to you as an identifiable individual (“Personal Information”).
The Personal Information collected from you includes the following:
(a) General identifying information:
- Name: For identification and reservation purposes.
- Address: For billing, communication, and service delivery.
- Email address: To send confirmations, updates, and promotional offers.
- Phone number: For contacting you regarding your reservations or inquiries.
(b) Demographic information: gender, age, marital status, language preferences, nationality (for identification and reservation purposes).
(c) Details of government identification document: Passport, visa, Aadhar, PAN or any other government-issued identification (for identity verification and reservation purposes).
(d) Important dates: birthdays, anniversaries or any special occasions (for providing special promotional offers).
(e) Financial information: credit card details, debit card details or any other payment mode details (for processing payments and securing reservations).
(f) Transaction information: date of the transaction, transaction amount, transaction history and other details (for recording purposes and tracking of bookings).
(g) Social media ID: to facilitate and address inquiries, comments and complaints about any of our Services; for providing promotional offers and communication purposes.
(h) Travel information: booking history, special request for any Services, your preferences and interests (for example, smoking or non-smoking room, preferred floor, type of bedding, etc.) (for customising stays/visits), details of travel insurances: for facilitating claims .
(i) Images, videos, and audio data via:
- Recording of your voice (when you contact our customer services through calls). (for quality, training and security purposes).
- Security cameras located in public areas, such as lobby on our property (for surveillance, monitoring and security purposes).
(j) IP address: to monitor website usage and protect against fraudulent activities.
(k) Reviews and feedback for our Services: to improve quality of Services and training of Staff.
We may also collect Other Information which does not directly identify you (“Other Information”). To the extent Other Information reveals your specific identity or relate to an individual, we will consider Other Information as Personal Information. Other Information includes:
- Cookies and web beacons: to enhance website functionality and user experience.
- Browser type: To ensure our website is compatible with your browser.
- Usage data: To analyse how our website and Services are used, helping us improve our offerings.
How We Collect Personal Information
We collect Personal Information in several ways to provide and enhance our service. Personal Information is collected in following ways:
1. Directly from You: We collect Personal Information directly from you when you:
- Make a reservation: Online, by phone, or in-person.
- Register on our website: Creating an account for easier bookings and personalized Services.
- Subscribe to our newsletter: To receive updates and promotional offers.
- Contact us for customer support: Via phone, email, our website or through our social media.
- Provide review or feedback: online or offline (in-person).
2. Automatically: We collect Personal Information automatically when you:
- Browse our website: We use cookies and similar technologies to track your activity.
- Engage with our online content: Such as blogs, reviews, or social media posts.
3. From Third Parties: We may receive Personal Information about you from third parties, such as:
- Travel agencies: When you book through a third-party service.
- Online travel booking systems: To facilitate your reservations.
- Social media platforms: When you interact with our content or use your social media account to avail our online Services.
If you submit any Personal Information about other people to us or our service providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Policy.
Use of Personal Information
We use the Personal Information collected for the following purposes:
- Process reservations and payments: Ensuring your booking and financial transactions are secure and efficient.
- Improving our Services: Using feedback and usage data to enhance our offerings.
- Send promotional materials: Informing you about special offers, promotions, and events.
- Facilitate bookings for wellness and recreational services: such as spa, desert safari, horse riding, archery etc.
- Respond to customer inquiries: Providing timely and effective customer support.
- Customize user experiences: Tailoring Services to your preferences and past interactions.
- Comply with legal obligations: Ensuring compliance with applicable laws and regulations.
Several other purposes for which you have consented to collect the information.
Sharing of Personal Information
We respect your privacy and do not sell, trade or disclose your Personal Information to third parties. However, to provide you with the highest level of hospitality and Services we may share Personal Information with the following:
- With authorised persons: such as hotel staff, Reservation staff, IT department of our hotel, inhouse wellness service providers (such spa and beauty services), inhouse recreational activities providers (such as horse riding, archery, desert safari etc.).
- Within the MRS Group of Hotels: Sharing Personal Information with affiliated entities for operational purposes.
- To trusted service providers: Engaging third-party vendors to perform Services on our behalf, such as payment processing, marketing, and IT support, ensuring they adhere to our privacy standards.
- When required by law: Disclosing Personal Information to comply with legal processes or government requests.
- To protect safety and security: Sharing Personal Information when necessary to protect our guests, staff, or property.
- In case of a merger, acquisition, or sale: Transferring Personal Information as part of business restructuring or sale of assets, ensuring continued protection of your data.
Security of Personal Information
We protect your Personal Information and implement reasonable security measures using technical and organizational security measures appropriate to protect your Personal Data against unauthorized or unlawful processing. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Still there are various security measures taken to protect your Personal Information from unauthorized access, use, or disclosure, which includes:
- Encryption: Protecting sensitive data during transmission and storage.
- Firewalls: Preventing unauthorized access to our systems.
- Secure Socket Layer (SSL) technology: Ensuring secure online transactions.
- Regular security assessments: Conducting audits and vulnerability assessments to identify and address potential security risks.
Retention of Personal Information
We will retain your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Personal Information is removed from our systems and records in following circumstances:
- when we no longer need to use your Personal Information, so that you can no longer be identified from it.
- when you exercise your right of erasure.
Cookies and Tracking Technologies
Our website may place and access certain Cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device. We use cookies and other tracking technologies to:
- Enhance your experience on our website: Remembering your preferences and login details.
- Analyse site traffic: Understanding how visitors interact with our site.
- Personalize content and ads: Delivering targeted advertisements based on your browsing behaviour.
- Understand user behaviour: Collecting data on website usage to improve functionality and user experience.
When you first visit our website, you will be presented with a pop-up screen informing you of our use of Cookies and asking you to provide your consent for such use. The pop-up screen may not reappear for all your subsequent visits to our website. You may adjust your web browser software if you do not wish to receive Cookies or web beacon, but disabling cookies may affect the functionality of our website.
Your Rights
If provided to you by applicable law, you are entitled to the following rights in relation to your Personal Information:
(a) Right to access your Personal Information- you may request a copy of the Data we hold about you.
(b) Right to rectification- you have the right to get rectified any inaccurate or incomplete Personal Information and get updated the Personal Information that we hold about you.
(c) Right to erasure- you have the right to ask us to delete your Personal Information in certain circumstances, subject to legal requirements.
(d) Right to Restrict Our Use of your Data- you have the right to request that we restrict our processing of your Personal Information in certain circumstances, for example if you dispute the accuracy of the Data that we hold about you or you object to our processing of your Data.
(e) Right to object- you have the right to object to us processing your Personal Information in certain circumstances.
(f) Right to data portability- you have the right to receive the Personal Information provided to us, concerning you, and request to transfer the Personal Information to third party without any hindrance.
(g) Right to withdraw consent- you may withdraw the consent given previously, at any time and we will cease to carry out that activity that you previously consented for specific use of information, unless there is an alternative legal basis to justify our continued processing of your Personal Information for this purpose.
(h) Right to lodge a complaint- you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
To get in touch with us about exercising these rights, contact us at info@suryagarh.com We will respond to your request within a reasonable timeframe.
We will try to comply with your request as soon as reasonably practicable and consistent with applicable law. Please note that all individual rights may not be available under applicable law to all our guests or other users of our Services.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under the age of 18 without parental consent. We request Children under the age of 18 to not provide their Personal Information without the consent of their parents or guardians.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. The date the Privacy Policy was last revised is identified at the top of the Privacy Policy. Your continued use of our Services after any modifications indicates your acceptance of the revised terms. We encourage you to review this policy periodically for the latest information on our privacy practices.
Contact Us
Please direct any questions or comments about this Privacy Policy and our privacy practices to us at: info@suryagarh.com.
OR
If you are resident of European Union, you can address your queries to our representative, whose details are as follows:
OR
If you are resident of United Kingdom, you can address your queries to our representative, whose details are as follows:
By using our Services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing Suryagarh.